Managed IT & Helpdesk
Proactive IT support that keeps your business running
Your own outsourced IT department. We monitor, maintain, secure and support your technology for a fixed monthly fee – so problems get fixed before they cost you time and money.
- From £39 per user / month
- Remote & on-site support
- Proactive, 24/7 monitoring
Your outsourced IT department
Stop firefighting IT problems
Slow computers, password lockouts, email issues and printers that won’t print quietly drain hours from your team every week. Calling someone only when things break is expensive and unpredictable.
With DK Nexus managed IT, we take ownership of your technology. Our tools watch over every laptop, server and network device, apply updates automatically and alert us to issues before your team notices. When your people do need help, they get a fast, friendly response from technicians who already know your setup.
What every client gets
- A named account manager
- Helpdesk by phone, email and portal
- Remote monitoring & maintenance
- Automatic Windows, macOS & app patching
- Full documentation of your IT estate
- Clear monthly reporting
What’s included
Everything you need, under one roof
Plans
Simple plans, priced per user
Clear, fixed monthly pricing with no surprise bills. Book a free IT review and we’ll confirm the right plan and an exact quote for your team.
Essentials
From £39 per user / month
Reliable everyday support for small teams.
- Unlimited remote helpdesk (business hours)
- 24/7 device monitoring & patch management
- Managed endpoint protection
- Microsoft 365 user & licence administration
- New starter & leaver set-up
- Monthly health report
Professional
From £59 per user / month
Complete managed IT with stronger security.
- Everything in Essentials
- Advanced email & phishing protection
- Microsoft 365 backup
- Cyber Essentials readiness support
- On-site support within the M25
- Supplier management
- Quarterly IT reviews
Complete
From £85 per user / month
A fully outsourced IT department.
- Everything in Professional
- Annual Cyber Essentials certification included
- Virtual IT Director (vCIO) & IT roadmap
- Security awareness training & phishing tests
- Dark-web credential monitoring
- Priority response & extended-hours options
Prices exclude VAT and Microsoft 365 licences. 12-month minimum term, minimum 5 users. One-off onboarding from £45 per user – free on 24-month agreements.
Need something different? We also offer pay-as-you-go support from £95/hour, fixed-price projects and co-managed IT for businesses with in-house IT staff.
FAQs
Frequently asked questions
What are your support hours?
Our helpdesk is open Monday to Friday, 8:30am–5:30pm (excluding bank holidays), and your systems are monitored 24/7. Extended-hours support is available on our Complete plan.
How quickly will you respond?
We agree response targets with every client up front, based on the urgency of the issue. Critical issues affecting your whole business are always prioritised.
Are there long contracts?
Managed IT plans have a 12-month minimum term, then continue on a rolling basis with 90 days’ notice. That lets us invest properly in onboarding, documenting and securing your systems from day one.
Do you support Macs as well as Windows?
Yes. We support Windows and macOS devices, as well as iPhones, iPads and Android devices used for work.
What if we need something outside the plan?
Projects such as office moves, new servers or migrations are quoted separately and agreed in advance – so there are never surprise bills.
Free, no-obligation IT review
Ready for IT that just works?
Book a free IT review. We’ll look at your current setup, highlight any security risks and show you where you could save time and money – no strings attached.